Refund & Return Policy
At ZHABU, we value your satisfaction and want you to love every piece of jewellery you purchase. If for any reason you are not completely satisfied, our refund and return policy is designed to make the process smooth and transparent.
1. Returns
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Returns are accepted within 7 days of receiving your order.
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Items must be unused, in original condition, and with all packaging, tags, and certificates intact.
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Custom-made or personalized jewellery cannot be returned unless defective.
2. Refunds
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Refunds will be processed within 5–7 business days after we receive the returned item.
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Refunds will be credited to the original payment method.
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Shipping charges, if any, are non-refundable unless the return is due to a defective or incorrect item.
3. Exchanges
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Exchanges are available for size corrections or item replacements.
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Contact our support team within 7 days to request an exchange.
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The exchanged item must be of equal value; any difference can be paid or refunded as applicable.
4. Defective or Damaged Items
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If you receive a defective or damaged item, please contact us within 48 hours of delivery with a photo of the product.
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We will arrange for a replacement or full refund at no additional cost.
5. How to Return an Item
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Contact our customer support at thegoldenglory7002@gmail.com/+91 9054497421 with your order details.
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Pack the item securely in its original packaging.
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Ship the item to the address provided by our support team.
6. Important Notes
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ZHABU reserves the right to refuse returns that do not meet the above conditions.
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For hygiene and safety reasons, certain items may not be eligible for return.
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Please retain your shipping and tracking information until your return is completed.
Need Assistance?
If you have any questions about returns or refunds, contact us at:
Email: thegoldenglory7002@gmail.com
Phone: +91 9054497421
We are committed to ensuring that your experience with ZHABU is smooth, transparent, and enjoyable.
